Frequently Asked Questions

How long will it take to receive my order?

  • Majority of our orders are handed over to our logistics partners within 72 hours of your order. 
  • For custom printed order take an additional 2 to 3 days. 
  • 95 % of our orders are delivered within 3 days after shipment via FedEx, Blue Dart, India Post. 
  • Remote locations and ones affected by lockdown may take longer.

 

What is your price for a bulk quantity order?

  • Please e-mail your request to sales@upack.in and we will be happy to provide a bulk quotation.

 

Can you sell to individual customers or just to companies?

  • Although most of our sales are business to business, we can sell to any type of customer.

 

What other payment options?

  • You may use all major credit cards, net banking, UPI, etc. 
  • U-Pack’s payment gateway partners are PCI/DSS certified to keep your transaction details confidential at all times.

 

Do I have to place my order online?

  • If you would prefer, we would be happy to take your order by phone (022) 4896 4040, or by e-mail at sales@upack.in. 
  • However, you will receive your order fastest if you place it online. 
  • Online orders are immediately sent to the warehouse to be picked and shipped.

 

Can I request of copy of my invoice or receipt?

  • We send your invoice along with the shipment. 
  • If you need another copy, simply e-mail us at sales@upack.in and we will e-mail you a copy.

 

Is your website secure?

  • Yes. The security of our website and the protection of your personal information is extremely important for us. 
  • You can see a copy of our Digicert SSL Encryption Certificate simply by clicking on the padlock on the right side of your browser. 
  • We have partnered with external security providers to manually audit our data for beaches.

 

How do I know I can trust ordering from you?

  • U-Pack is GST registered company in business since 2018 with several thousand happy customers. 
  • Take a look at our real customer reviews.

 

I have a coupon. How do I redeem it?

  • If you have a coupon that you would like to redeem, there is a place for you to enter the coupon code in the checkout form.

 

How much do you charge for shipping?

  • Orders above ₹ 1500 will be shipped free of cost. 
  • For orders below ₹ 1500, a nominal fee of ₹ 99 would be applied. 
  • See our shipping policy page for full details.

 

Do you ship outside India?

  • At the present time, we do not ship outside India.

 

Can I stop by and pick up products at one of your local distribution centers?

  • In order to keep our prices low, our distribution centers are staffed for direct customer pick-up.

 

Is it possible to get samples?

  • We are happy to provide samples whenever possible. 
  • Please e-mail us at support@upack.in and we will check to see if we have sample stock available.