Frequently Asked Questions
How long will it take to receive my order?
- 95% of our orders are handed over to our logistics partners the next working of your order.
- For custom printed orders take an additional 3 to 5 days.
- 95 % of our orders are delivered within 2 to 3 days after shipment via Blue Dart, Delhivery, India Post.
- Remote locations and ones affected by lockdown may take longer.
What is your price for a bulk quantity order?
- Please e-mail your request to [email protected] and we will be happy to provide a bulk quotation.
Can you sell to individual customers or just to companies?
- Although most of our sales are business to business, we can sell to any type of customer.
What other payment options?
- You may use all major credit cards, net banking, UPI, etc.
- U-Pack’s payment gateway partners are PCI/DSS certified to keep your transaction details confidential at all times.
Do I have to place my order online?
- If you would prefer, we would be happy to take your order by phone (022) 4896 4040, or by e-mail at [email protected].
- However, you will receive your order fastest if you place it online.
- Online orders are immediately sent to the warehouse to be picked and shipped.
Can I request of copy of my invoice or receipt?
- We send your invoice along with the shipment.
- If you need another copy, simply e-mail us at [email protected] and we will e-mail you a copy.
Is your website secure?
- Yes. The security of our website and the protection of your personal information is extremely important for us.
- You can see a copy of our SSL Encryption Certificate simply by clicking on the padlock on the right side of your browser.
- We have partnered with external security providers to manually audit our data for beaches.
How do I know I can trust ordering from you?
- U-Pack is GST registered company in Mumbai, doing business since 2018 with several thousand happy customers.
- Take a look at our real customer reviews.
I have a coupon. How do I redeem it?
- If you have a coupon that you would like to redeem, there is a place for you to enter the coupon code in the checkout form.
How much do you charge for shipping?
- Orders above ₹ 1500 will be shipped free of cost.
- For orders below ₹ 1500, a nominal fee of ₹ 149 would be applied.
- See our shipping policy page for full details.
Do you ship outside India?
- At the present time, we do not ship outside India. U-Pack has partnered with Ucanpack for supplies to United States & Canada.
Can I stop by and pick up products at one of your local distribution centers?
- In order to keep our prices low, our distribution centers are not staffed for direct customer pick-up.
Is it possible to get samples?
- We are happy to provide samples whenever possible.
- Please e-mail us at [email protected] and we will check to see if we have sample stock available.