Frequently Asked Questions

How long will it take to receive my order?

  • 95% of our orders are handed over to our logistics partners the next working of your order. 
  • For custom printed orders take an additional 3 to 5 days. 
  • 95 % of our orders are delivered within 2 to 3 days after shipment via Blue Dart, Delhivery, India Post. 
  • Remote locations and ones affected by lockdown may take longer.


What is your price for a bulk quantity order?

  • Please e-mail your request to [email protected] and we will be happy to provide a bulk quotation.


Can you sell to individual customers or just to companies?

  • Although most of our sales are business to business, we can sell to any type of customer.


What other payment options?

  • You may use all major credit cards, net banking, UPI, etc. 
  • U-Pack’s payment gateway partners are PCI/DSS certified to keep your transaction details confidential at all times.


Do I have to place my order online?

  • If you would prefer, we would be happy to take your order by phone (022) 4896 4040, or by e-mail at [email protected]
  • However, you will receive your order fastest if you place it online. 
  • Online orders are immediately sent to the warehouse to be picked and shipped.


Can I request of copy of my invoice or receipt?

  • We send your invoice along with the shipment. 
  • If you need another copy, simply e-mail us at [email protected] and we will e-mail you a copy.


Is your website secure?

  • Yes. The security of our website and the protection of your personal information is extremely important for us. 
  • You can see a copy of our SSL Encryption Certificate simply by clicking on the padlock on the right side of your browser. 
  • We have partnered with external security providers to manually audit our data for beaches.


How do I know I can trust ordering from you?

  • U-Pack is GST registered company in Mumbai, doing business since 2018 with several thousand happy customers. 
  • Take a look at our real customer reviews.


I have a coupon. How do I redeem it?

  • If you have a coupon that you would like to redeem, there is a place for you to enter the coupon code in the checkout form.


How much do you charge for shipping?

  • Orders above ₹ 1500 will be shipped free of cost. 
  • For orders below ₹ 1500, a nominal fee of ₹ 149 would be applied. 
  • See our shipping policy page for full details.


Do you ship outside India?

  • At the present time, we do not ship outside India. U-Pack has partnered with Ucanpack for supplies to United States & Canada.


Can I stop by and pick up products at one of your local distribution centers?

  • In order to keep our prices low, our distribution centers are not staffed for direct customer pick-up.


Is it possible to get samples?

  • We are happy to provide samples whenever possible. 
  • Please e-mail us at [email protected] and we will check to see if we have sample stock available.