Can I cancel or change my order after it has been placed?
Orders can only be canceled if the request is made within a few hours of the order being placed. Unfortunately, once an order is placed, it immediately goes to our warehouse for fulfillment and cannot be changed. Additionally, promotional and discount codes cannot be applied post-order, nor can their effects.
To return a product ordered from U-Pack, just follow below procedure:
U-Pack offers you hassle-free Returns. You may return any unopened item in its original packaging, Within 7 days of shipment receipt, for a full refund (less courier/shipping charges).
If for any reason you are not satisfied with the product, please return the material back to us and we will issue a full refund (less courier/shipping charges) upon receipt of material & quality check. When you return a product, please email us the reason and we will send you an RMA number and address where to return the product. Please place the item along with the with RMA number, original invoice into secure packaging, and ship it back to the address given in the email you received. Rest assured, we will refund the full cost of the returned item, less courier charges. This policy does not apply to custom printed orders. Custom printed orders are non-returnable.
Please do not return the product to the same courier person who delivers the order. An RMA number is compulsory to process returns. The same can be generated by sending us an email. To avoid any confusion or delays, our logistics partners are instructed to not accept a package as a return while performing a package delivery.
If you receive a damaged item from U-Pack:
We take great care in packaging our products so they are transport-worthy. Nonetheless, if an item ordered by you on U-Pack was delivered in a damaged condition, please email us at firstname.lastname@example.org within 4 hours of material receipt along with multiple photographs of the unopened package illustrating the damage. We will contact the logistics partner and initiate a transit damage claim if applicable. Once the claim is approved and material received back to us, replacements will be sent out to you.
Timeline and mode of refund:
Approved refunds are credited within 7-10 working days to the same payment option(s) originally used to make payment while placing the order.